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Posts tagged De-escalation

De-Escalation and the Dispatcher

De-Escalation and the Dispatcher

Telecommunication Instructor Andrea Hale discusses key steps dispatchers can use to de-escalate a situation.

Media, TrainingMichael MooreSeptember 9, 2024Video, Telecommunication, De-escalation

De-Escalation

De-Escalation

Instructor Mike Juhl talks about the principles of de-escalation.

Media, TrainingMichael MooreApril 29, 2024Video, De-escalation